Priority Support

Access to preferential support for Treesta for one year.

Your purchase of our software includes basic support to help you use the software. This includes answering general questions and troubleshooting software problems as long as you are using the latest version of the software and is available to you via the ticket system.

Simple support services:

• General technical support
• Questions about using the software

Services not covered:
Please note that our support does not include services such as the creation of instructions, editing of data or remote maintenance. These and other personalized services are available for an additional charge.

Support terms and conditions:

• There is one access to support per user, which is tied to the person or company the license has been registered to. If more than one person requires support, either a separate license or additional support access (monthly or annual) must be booked for each additional user.
• Support is only provided for registered license holders. Please ensure that requests are always made using the name and contact details of the license holder stored in the system. It is not permitted for several people to share a license and request support under a different name.
• If it is determined that support requests are being made by unauthorized users, we reserve the right to refuse support or charge additional fees.
• Support for bugs or issues that have already been fixed in an updated version of the software will only be offered to users of the latest version. For best results, we recommend that you update the software regularly.

Fair Use Policy:
Our support is based on a fair use principle to ensure that all customers receive an even and smooth service. This means that support is available for general inquiries and problems to a reasonable extent. If support is overused, we reserve the right to charge additional fees or suggest extended support options.

Additional support services (chargeable):

• Creation and customization of manuals and training materials
• Individual data processing or consulting
• Remote maintenance and remote support, support by email, telephone, chat
• Customized training courses and workshops